Privacy policy

Effective date: TODO

Symphony Research LLC (“Symphony Research,” “we,” “us”) operates www.symphonyresearch.com. This policy explains what information we collect through this website, how we use it, and the choices you have. It applies only to this website. Information collected as part of a clinical study is governed by that study’s informed consent document and federal research privacy rules, not by this policy.

Information we collect

Information you give us. When you use our contact form or call or email us, we collect what you provide: your name, email address, phone number, whether you are contacting us as a patient, physician, sponsor, or other, and the content of your message. If you choose to include health information in a message, we treat it as confidential, but we ask that you not include detailed medical information through the website. A member of our team will follow up with you directly.

Information collected automatically. Like most websites, we collect basic technical information when you visit: your IP address, browser and device type, the pages you view, and how you arrived at the site. We use this to keep the site secure and to understand how it is used. We do not use this information to identify you.

Cookies. This site uses a small number of cookies and similar technologies for security (including bot protection on our contact form) and, if enabled, for aggregate analytics. You can block cookies in your browser settings. The site will still work.

How we use information

We use the information you provide to respond to your inquiry, to connect you with the right member of our team, and, if you asked about a study, to let you know when a study that may interest you opens. We use technical information to operate, secure, and improve the site.

We do not sell your personal information. We do not share it with advertisers.

We share information only with service providers who help us run this website and respond to inquiries, such as our hosting, email delivery, and form security providers. They may use it only to provide those services to us. We may also disclose information if required by law or to protect the rights and safety of our staff, our participants, or others.

Your choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal or regulatory obligation to retain it. Contact us using the details below. If you gave us information as part of a clinical study, your rights are described in your informed consent document and requests should go to your study coordinator.

Security

We use reasonable technical and organizational measures to protect the information you send us, including encrypted connections and access controls. No method of transmission over the internet is perfectly secure, and we cannot guarantee absolute security.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them through the site. Studies involving minors are conducted under their own consent and assent procedures.

Links to other sites

This site links to other websites, including study-specific sites and partner organizations. Their privacy practices are their own. Review their policies before providing information.

Changes to this policy

We may update this policy from time to time. The effective date at the top reflects the latest version. Continued use of the site after a change means you accept the updated policy.

Contact

Symphony Research LLC 9485 Regency Square Blvd, Suite 102 Jacksonville, FL 32225 (800) 711-2006 privacy@symphonyresearch.com